Refund Policy

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Refund & Return Policy

Last updated: May 2026

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30-Day Money-Back Guarantee

At Groomly™, your satisfaction is our absolute priority. If for any reason you are not 100% satisfied with your purchase, we offer a full refund within 30 days of receiving your order — no questions asked.

📋 Refund Eligibility

  • The item was purchased directly from groomlyau.eu
  • The refund request is made within 30 days of the delivery date
  • The item is in its original or reasonable condition

🔄 How to Request a Refund

1

Email us your order number

2

Describe the issue briefly

3

We reply within 24–48 hours

4

Refund processed in 5–10 business days

📦 Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at contact@groomlyau.eu with a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.

Need Help with a Return or Refund?

Our support team is ready to assist, Monday to Friday.

📧 contact@groomlyau.eu