FAQ β Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about Groomlyβ’ products and your order.
π Shipping & Delivery
Most orders arrive within 4β8 business days. We ship directly to your door, anywhere in Australia including all states and territories.
Yes! We offer free standard shipping on all Australian orders β no minimum spend required.
Absolutely. Once your order ships, you will receive a tracking number by email so you can follow your parcel every step of the way.
π¦ Our Products
The Groomlyβ’ Sofa Shield comes in 4 sizes:
90β140 cm
145β185 cm
190β230 cm
235β300 cm
Yes! Made with water-resistant fabric that repels spills, mud, and pet accidents. Wipe clean or machine wash β it is that simple.
Yes β simply remove the cover and toss it in the washing machine. Easy care every time, no special instructions needed.
No. Our SnugFitβ’ Technology uses an elastic bottom and custom sizing to keep the cover perfectly in place, 24/7 β even when your dog jumps on and off energetically.
Absolutely! The Groomlyβ’ Magic Grooming Glove works on dogs, cats, rabbits, and more β for all coat types: short, long, curly, and thick double coats.
π³ Orders & Payments
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.
100%. Our website uses SSL encryption and is powered by Shopify β one of the world's most trusted e-commerce platforms. Your payment data is never stored on our servers.
π Returns & Refunds
We offer a 30-Day Money-Back Guarantee on all products. If you are not completely satisfied, contact us and we will process a full refund β no questions asked.
Email us at contact@groomlyau.eu with your order number and we will handle everything within 48 hours.
Still Have a Question?
Our friendly team is here to help. We typically respond within 24 hours, Monday to Friday.
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