FAQ – Frequently Asked Questions

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Frequently Asked Questions

Everything you need to know about Groomlyβ„’ products and your order.

🚚 Shipping & Delivery

How long does delivery take to Australia?

Most orders arrive within 4–8 business days. We ship directly to your door, anywhere in Australia including all states and territories.

Do you offer free shipping?

Yes! We offer free standard shipping on all Australian orders β€” no minimum spend required.

Can I track my order?

Absolutely. Once your order ships, you will receive a tracking number by email so you can follow your parcel every step of the way.

πŸ“¦ Our Products

What sizes does the Sofa Shield come in?

The Groomlyβ„’ Sofa Shield comes in 4 sizes:

Small (1-Seater)
90–140 cm
Medium (2-Seater)
145–185 cm
Large (3-Seater)
190–230 cm
X-Large (4-Seater)
235–300 cm
πŸ’‘ Tip: If you are between sizes, always go one size up for the best fit.
Is the Sofa Shield waterproof?

Yes! Made with water-resistant fabric that repels spills, mud, and pet accidents. Wipe clean or machine wash β€” it is that simple.

Is it machine washable?

Yes β€” simply remove the cover and toss it in the washing machine. Easy care every time, no special instructions needed.

Will it slip off my sofa?

No. Our SnugFitβ„’ Technology uses an elastic bottom and custom sizing to keep the cover perfectly in place, 24/7 β€” even when your dog jumps on and off energetically.

Does the Grooming Glove work on cats too?

Absolutely! The Groomlyβ„’ Magic Grooming Glove works on dogs, cats, rabbits, and more β€” for all coat types: short, long, curly, and thick double coats.

πŸ’³ Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.

Is it safe to order on your website?

100%. Our website uses SSL encryption and is powered by Shopify β€” one of the world's most trusted e-commerce platforms. Your payment data is never stored on our servers.

πŸ”„ Returns & Refunds

What is your return policy?

We offer a 30-Day Money-Back Guarantee on all products. If you are not completely satisfied, contact us and we will process a full refund β€” no questions asked.

How do I request a refund?

Email us at contact@groomlyau.eu with your order number and we will handle everything within 48 hours.

Still Have a Question?

Our friendly team is here to help. We typically respond within 24 hours, Monday to Friday.

πŸ“§ contact@groomlyau.eu